Frequently Asked Questions
Everything you need to know about our Italian-style coffee and services.
How do I ensure my coffee stays fresh?
To maintain optimal freshness, store your coffee in a cool, dark place in an airtight container. We recommend consuming our whole bean coffee within 4 weeks of the roast date for the best flavor profile.
When will my coffee order ship?
We roast our coffee in small batches to ensure quality. Orders are typically processed and shipped within 1-2 business days via UPS or USPS, depending on your location.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery times for international orders will be calculated at checkout.
Can I modify or cancel my subscription?
Yes, you can manage your subscription through your account dashboard. You have the flexibility to change your coffee selection, adjust delivery frequency, or cancel at any time before your next billing cycle.
What is your return policy for food products?
Due to the perishable nature of coffee, we do not accept returns. However, if there is an issue with your order or if the product is damaged, please contact our customer service team within 14 days for a replacement or refund.
Are your coffee bags recyclable?
Our mission includes sustainability; we use high-barrier packaging to protect the coffee, and we encourage customers to check with local recycling facilities regarding soft plastic recycling programs.